Frequently Asked Questions
Everything you need to know about your Jurlique experience, from seed to skin.
What makes Jurlique products unique?
Our products are crafted with potent botanicals grown on our biodynamic farm in the Adelaide Hills, South Australia. We use a unique Bio-Intrinsic process to extract the most powerful concentrated elements from our plants to ensure maximum skin benefits.
Are Jurlique products natural and organic?
We prioritize natural ingredients and utilize organic and biodynamic farming methods for our key ingredients. While not all products are certified organic, we avoid synthetic pesticides, herbicides, and harsh chemicals in our cultivation and formulation processes.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days, while express options are available for 1-2 day delivery. We offer free standard shipping on all orders over $50. You will receive a tracking number via email once your order has been dispatched.
What is your return policy?
We want you to love your skin care. If you are not completely satisfied with your purchase, you can return unused items in their original packaging within 30 days of receipt for a full refund or exchange.
Do you test your products on animals?
No, Jurlique is committed to being cruelty-free. We do not conduct animal testing on our finished products or ingredients, nor do we ask others to test on our behalf.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer secure checkout via PayPal and interest-free installment plans through Afterpay.