Returns & Exchanges
We want you to love your Jurlique skincare experience, but if you are not completely satisfied, you can return your purchase within 30 days of receipt. Please ensure items are in their original packaging and were purchased through our official online store.
Initiate Your Return
Contact our Customer Care team with your order number and the details of the products you wish to return to receive a Return Authorization number.
Pack Your Items
Carefully place the unused products in their original boxes and secure them in a shipping carton to prevent damage during transit.
Ship to Jurlique
Affix the provided return shipping label to your package and drop it off at any authorized postal service location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing